Refund policy
It is the intention of i2 banners and posters to provide our customers with products that meet the specifications stated on our web site as well as our customer’s expectations. In the unlikely event that our customer’s expectations are not met, we ask that the customer emails us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
It is important to note that all of our products are custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. The final responsibility for correct artwork and spelling rest with the client and no refunds will be given for incorrect artwork once approved. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
i2 banners and posters will repair or replace any products which are not as stated on our web site, not as shown on the approved artwork proof.
In the event of a warranty issue being notified, and photos of the issue being received, i2 banners and posters will:
If notified within 24 hours of the goods being received by the customer:
a) Arrange and pay for the return of the goods to i2 banners and posters for repair, then repair the goods and return them at no cost to the customer; or
b) Replace the goods at no cost to the customer. If i2 banners and posters requires the goods to be returned, i2 banners and posters will arrange and pay for the return of the goods.
If notified later than 7 days of the goods being received by the customer:
c) Require the customer to return the goods to i2 banners and posters (at the customer’s cost). i2 banners and posters will then repair or replace the goods and return them at no cost to the customer.
Refunds are not offered for custom printed products.
It is important to note that all of our products are custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. The final responsibility for correct artwork and spelling rest with the client and no refunds will be given for incorrect artwork once approved. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
i2 banners and posters will repair or replace any products which are not as stated on our web site, not as shown on the approved artwork proof.
In the event of a warranty issue being notified, and photos of the issue being received, i2 banners and posters will:
If notified within 24 hours of the goods being received by the customer:
a) Arrange and pay for the return of the goods to i2 banners and posters for repair, then repair the goods and return them at no cost to the customer; or
b) Replace the goods at no cost to the customer. If i2 banners and posters requires the goods to be returned, i2 banners and posters will arrange and pay for the return of the goods.
If notified later than 7 days of the goods being received by the customer:
c) Require the customer to return the goods to i2 banners and posters (at the customer’s cost). i2 banners and posters will then repair or replace the goods and return them at no cost to the customer.
Refunds are not offered for custom printed products.